SELECT ONE SECURITY
FAQ
You Have Questions. We Have Answers.
Find answers about installation, services, and support.
Select One Security offers state-of-the-art solutions that provide reliable protection and peace of mind for commercial, multifamily and residential properties across Lawrence, Topeka, Manhattan, and the Kansas City metro.
Disarming Security Systems
How to arm & disarm a system
- Vista System – Use the keypad to enter your user code, then press the appropriate ARM or DISARM button depending on whether you are staying or leaving.
- Pro A7 System – Arm or disarm the system by entering your code on the touchscreen or through the connected mobile app.
- Lynx System – Tap the ARM or DISARM option on the touchscreen and enter your user code when prompted.
- Lyric System – Arm or disarm the system using the touchscreen, mobile app, or voice command if enabled, after entering your user code.
Quieting Security Systems
How to quiet a panel in trouble
- Vista System – Enter your user code on the keypad to silence the trouble beeps while the issue remains displayed until resolved.
- Pro A7 System – Acknowledge the alert on the touchscreen or mobile app to silence the trouble notification.
- Lynx System – Press the SILENCE or enter your user code on the touchscreen to stop the trouble sounds.
- Lyric System – Tap the alert message on the touchscreen or app and follow the prompt to quiet the panel.
Learning WiFi
How to learn in WIFI to a panel
- Pro A7 System – Access the system settings on the touchscreen, select Wi-Fi setup, then choose your network and enter the password to connect.
- Lynx System – Open the Wi-Fi menu from the touchscreen settings and follow the prompts to select and connect to your wireless network.
- Lyric System – Go to the Wi-Fi setup screen on the touchscreen or app, select your network, and enter the password to complete the connection.
MORE FREQUENTLY ASKED QUESTIONS
How to make a payment or set up ACH/Credit card
Log in to your customer portal and follow the billing prompts to make a payment or add ACH or credit card details.
How to silence a fire panel
Press the SILENCE button or enter your authorized code on the panel to stop the alarm sound while the condition is being addressed.
How to get in contact with Select One Security
Contact Select One Security by phone, email, or through the contact form on our website.
How to acknowledge a trouble notification
Acknowledge the alert on the keypad or touchscreen to silence the trouble notification until the issue is resolved.
How to set up a service call
Submit a service request through the customer portal or contact our office to schedule a service call.
Resetting your Total Connect password
Use the “Forgot Password” option on the Total Connect login page and follow the emailed instructions to reset it.
Adding Maxpro Cloud YouTube links to our page for adding and deleting users, and time schedules
Add the YouTube links to the designated section of the page so users can easily access video instructions for managing users and schedules.
Resetting your Maxpro Cloud password
Select “Forgot Password” on the Maxpro Cloud login screen and complete the reset using the email link provided.
